Rethinking Trust

Author: Roderick M. Kramer Language: English Journal: Harvard Business Review Year: June 2009 Source: Harvard Business Review Publisher: Harvard Business Review

For the past two decades, trust has been touted as the all-powerful lubricant that keeps the economic wheels turning and greases the right connections-all to our collective benefit. Popular business books proclaim the power and virtue of trust. Academics have enthusiastically piled up study after study showing the varied benefits of trust, especially when it is based on a clear track record, credible expertise, and prominence in the right networks. Then along came Bernie (Bernhard Madoff). Madoff is hardly the first to pull the wool over so many eyes. What about Enron, WorldCom, Tyco, and all the other corporate scandals of the past decade? Is there perhaps a problem with how we trust? 

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